Shipping policy

1. Shipping Coverage

We currently offer domestic shipping exclusively within the United States (including the 48 contiguous states, Alaska, Hawaii, and U.S. Territories). We do not ship internationally at this time.

2. Order Processing Time

Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and major U.S. holidays).
Order Cut-Off Time: Orders placed after 5:00 PM (EST) will begin processing on the following business day.
High Volume Delay: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	3 – 7 business days	Standard Rate (or Free on qualifying orders)
Expedited Shipping	2 – 3 business days	Calculated at checkout
Overnight Shipping	1 business day	Calculated at checkout

Delivery delays can occasionally occur due to weather events or carrier interruptions.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.

5. P.O. Boxes and APO/FPO Addresses

DEPLOYQ ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Deliveries to APO/FPO or rural P.O. Boxes may take additional time.

6. Damaged, Lost, or Missing Packages

DEPLOYQ INC. is not liable for products damaged or lost during shipping once transferred to the carrier. If you received your order damaged:

Save all packaging materials and damaged goods.
Take photos of the damaged item and outer packaging.
Contact the shipment carrier or reach out directly to our support team at contact@deployq.us to file a claim.

7. Correct Address & Undeliverable Packages

Please double-check your shipping address during checkout. DEPLOYQ is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us as undeliverable, the customer may be responsible for reshipment costs.