DEPLOYQ · Order updates
Find the latest update on your delivery.
Your order confirmation and shipping notification are the best starting points for checking your order.
1. Open your order email
Find the confirmation email sent to the address used at checkout. Look for a link to view your order or its status. If you cannot find the message, check your spam or junk folder.
2. Check the shipping notification
When a tracking link has been provided, open it to view the available shipment updates. If your order has more than one shipment, check each tracking link separately.
3. Review the latest carrier update
A newly created tracking number may not show movement until the carrier records a scan. Follow the tracking link for the latest available information rather than relying on an earlier email.
Tracking says delivered, but you cannot find it?
- Check the delivery address shown on your order.
- Review any delivery instructions, scan details, or delivery photo.
- Check with your household, reception desk, or receiving department.
- Contact us if you still cannot locate the shipment.
Need to report a delivery issue?
Email your order number, tracking number if available, and a short description of the issue. Do not include payment-card details or account passwords.
This page provides tracking guidance and contact options. It does not perform an automatic order lookup.